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Troubleshooting Guide
This troubleshooting chart is your quick solution to common problems when your monitor is not performing properly. If the problem persists, call your monitor dealer for further assistance.
| Notebook |
| | Service pricing for notebooks out of warranty
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| Monitor |
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| Problem: | No Picture |
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| Possible Cause: | Is the power cord connected? |
| A: | Connect the power cord. |
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| Possible Cause: | Is the power switched on? |
| A: | Turn on the power switch. |
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| Possible Cause: | Is the signal cable properly connected? |
| A: | Connect the signal cable properly and check the connector for bent pins. |
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| Possible Cause: | Is the monitor in power save mode? |
| A: | Press any key on the keyboard or move the mouse. |
| A: | Verify that your computer has not locked up. |
| Problem: | Picture is unstable |
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| Possible Cause: | Is the signal cable properly connected? |
| A: | Connect the signal cable properly and check the connector for bent pins. |
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| Possible Cause: | Is the scanning frequency outside the acceptable range? |
| A: | Reconfigure graphics board within the range of the monitor. |
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| Possible Cause: | Are the pin arrangements of the signal connector correct? |
| A: | Use the correct signal cable. |
| Problem: | The display image is not centered, is too small, or is too large. |
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| Possible Cause: | Is the scanning frequency outside the acceptable range? |
| A: | Reconfigure graphics board within the range of the monitor. If the frequency range is correct, adjust the position and size controls to the desired image. |
| Problem: | The color of the image on screen is abnormal. |
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| Possible Cause: | Are there any magnetic objects nearby? |
| A: | Move the objects away. |
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| Possible Cause: | Are the pin arrangements of the signal cable correct? |
| A: | Use the correct signal cable. |
| Problem: | The screen is too brignt/dark. |
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| A: | Check if the brightness or contrast control is at the appropriate position, not at the Maximum/Minimum. |
| Problem: | I only get 16 colors at 800x600 resolution. |
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| Possible Cause: | Is your video card driver installed properly? |
| A: | Please install the video card driver that came with your computer. |
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